game demo Account & Payment FAQ

No. Each person may hold only one active account on game demo. If you attempt to open a second account using the same email, phone number, or identity documents, our verification system will flag the duplicate and suspend both accounts pending review. This policy protects all users and ensures fair play across our platform. If you have forgotten your password or cannot access your existing account, contact our support team to recover it rather than opening a new one.

Our KYC (Know Your Customer) process requires a valid government-issued ID — typically a national identity card (KTP), passport, or driver's license. You will also need to provide proof of address, such as a recent utility bill or bank statement dated within the last three months. For users in Jakarta, Surabaya, Bandung, and other major cities, the process is the same. Upload clear, legible scans or photos of both documents through your account settings. Our verification team reviews submissions within one business day. If documents are unclear or incomplete, we will request resubmission.

We support deposits starting from a minimum amount and up to a maximum per transaction. The exact range depends on your chosen payment method. E-wallet options — DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet — typically allow deposits within a standard range suitable for most users. Bank transfers via mobile banking, local payment, online payment, and e-wallet may have different limits. You will see the applicable range for your selected method during the deposit flow. If you need to deposit outside the standard range, contact our support team to discuss options.

Yes. We accept virtual-account transfers from all four major Indonesian banks: mobile banking, local payment, online payment, and e-wallet. When you select bank transfer as your deposit method, we generate a unique virtual account number linked to your game demo account. Transfer your funds to that number from your bank's mobile app or online banking portal. The deposit typically appears in your account within minutes. Keep your transfer receipt for your records. If a transfer does not arrive within one hour, contact our support team with your receipt and virtual account number.

Our weekly cashback offer returns a percentage of your net losses during the week, credited to your account on a set day. The exact percentage and eligibility criteria are shown in the promotions section of your account. Cashback is calculated based on your activity across all game categories — sportsbook, live-dealer tables, and slots. The offer is subject to terms, including minimum activity thresholds. Cashback credits are added as bonus balance and may be subject to wagering requirements before withdrawal. Check the promotions page for current terms and the next cashback date.

Live-dealer tables feature real dealers and cards streamed from a studio. You play games like blackjack, roulette, baccarat, and Dragon Tiger in real time, making decisions that affect the outcome. Slots are automated games where you spin reels and outcomes are determined by a random number generator. Live-dealer games emphasize strategy and interaction; slots emphasize chance and speed. Both are available on game demo. Live-dealer sessions may have table limits and peak hours; slots are available 24/7. Choose based on your preference for pacing and game style.

Your account settings include tools to manage your security and activity. You can update your password, enable two-factor authentication, and review your login history. You may also set session timeouts and view all active sessions. These tools help you protect your account from unauthorized access. We recommend changing your password regularly and logging out of sessions you no longer use. If you notice suspicious activity, change your password immediately and contact our support team.

Our live chat support is available during standard business hours. You can initiate a chat session from the support section of your account or the main website. Response times vary depending on volume, but we aim to connect you with an agent within a few minutes. Outside standard hours, you may submit a support ticket, and our team will respond within one business day. For urgent issues during off-hours, check the support page for alternative contact methods or escalation procedures.

During major holidays and sporting events — such as Idul Fitri, Idul Adha, or Piala Indonesia — transaction volumes increase across all payment channels. E-wallets like mobile banking, local payment, and online payment often process faster than bank transfers during these periods. If you experience delays, try an alternative method or contact support. We recommend depositing in advance of major events to avoid processing backlogs. Bank transfers via e-wallet or mobile banking may take longer during peak times but remain reliable.

To withdraw, navigate to the withdrawal section of your account and select your preferred payment method. You may withdraw to the same e-wallet or bank account you used to deposit. Enter the amount and confirm. Withdrawals are processed subject to account verification and may take one to three business days depending on your bank or e-wallet provider. Minimum withdrawal amounts apply. If your withdrawal is delayed, check your account status and contact support with your transaction ID.

Our services are available only where local law permits. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other regions may access game demo, but you are responsible for verifying that access complies with your local jurisdiction's laws. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure about your location's legal status, consult local regulations or contact our support team.